Process redesign for health care using lean thinking : a guide for improving patient flow and the quality and safety of care / David I. Ben-Tovim.

Introduction : an accidental redesigner
Craft, flow, mass
Taiichi Ohno and the birth of lean
The principles of lean thinking
Health care is not manufacturing
Knowledge work
Redesigning care : authorisation, permission, teams and governance
The virtuous circle of process redesign and the health care
Identifying the problem
Defining the scope
Diagnosis (1) : mapping
Diagnosis (2) : direct observation
Identifying the real problem
Measurement
Goals, the scientific method and the future state
Strategies (1) : Value stream, batching and flow improvement
Strategies (2) : targeted interventions, visual management and visual systems
Strategies (3) : queues, prioritizing, capacity and demand
Embedding and sustaining
Redesigning emergency department flows : case study
The care-after-hours program : case study
Visual management : case study
Redesigning podiatry care : case study
Process redesign for healthcare using lean thinking.