@article{792704, author = {Stapenhurst, Tim.}, url = {http://library.usi.edu/record/792704}, title = {Mastering statistical process control: a handbook for performance improvement using cases /}, publisher = {Elsevier Butterworth-Heinemann,}, recid = {792704}, pages = {xxxv, 460 p. :}, address = {Amsterdam ;}, year = {2005}, }