@article{794562,
      note = {"Helping the difficult library patron: new approaches to  examining and resolving a long-standing and ongoing problem  has been co-published simultaneously as The reference  librarian, Numbers 75/76 2002."},
      author = {Sarkodie-Mensah, Kwasi.},
      url = {http://library.usi.edu/record/794562},
      title = {Helping the difficult library patron : new approaches to  examining and resolving a long-standing and ongoing problem  /},
      recid = {794562},
      pages = {1 online resource (314 pages)},
}