TY  - GEN
AU  - Sarkodie-Mensah, Kwasi.
CN  - Z711
ID  - 794562
KW  - Public services (Libraries)
KW  - Libraries and community.
KW  - Libraries
KW  - Libraries
KW  - Customer relations.
KW  - Conflict management.
LK  - https://univsouthin.idm.oclc.org/login?url=http://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1521067
N1  - "Helping the difficult library patron: new approaches to examining and resolving a long-standing and ongoing problem has been co-published simultaneously as The reference librarian, Numbers 75/76 2002."
N1  - First published by the Haworth Information Press, Inc., 2002.
SN  - 9781315863474
T1  - Helping the difficult library patron :new approaches to examining and resolving a long-standing and ongoing problem /
TI  - Helping the difficult library patron :new approaches to examining and resolving a long-standing and ongoing problem /
UR  - https://univsouthin.idm.oclc.org/login?url=http://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1521067
ER  -