@article{795234,
      author = {House, Juliane, and Kasper, Gabriele, and Ross, Steven,},
      url = {http://library.usi.edu/record/795234},
      title = {Misunderstanding in social life : discourse approaches to  problematic talk /},
      recid = {795234},
      pages = {1 online resource (273 pages) :},
}