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Acknowledgements; Contents; About the Editor; List of Figures; List of Tables; Introduction: Real-Time Strategy and Business Intelligence ; Approach and Underlying Concepts; Introduction to the Chapters; References; Strategic Agility-Integrating Business Intelligence with Strategy ; Introduction; Theoretical Grounds; Dynamic Capabilities; Strategy Work; The Concept of Strategic Agility; The Concept of Business Intelligence; Aligning Strategic Practices and Bi Technologies; Directions in User Experience and Future Developments; Synthesis; References
Business Intelligence-Capturing an Elusive Concept Introduction; Theoretical Foundation; Delineating the Business Intelligence Concept; Environmental Scanning; Competitive Intelligence; Executive Information Systems; Business Intelligence; Toward a Unified Definition of Business Intelligence; Future Outlook; Conclusion; References; How Management Control Systems Can Facilitate a Firm's Strategic Renewal and Creation of Financial Intelligence ; Introduction; Theoretical Background; Conceptual Framework; The Impact of Predictive Analysis on a Firm's Ability to Renew Itself
Predictive Analysis to Sense Future Business OpportunitiesPredictive Analysis to Seize Future Business Opportunities; Predictive Analyses to Modify Resources; Using Real-Time Data to Facilitate a Firm's Strategic Renewal; Using Real-Time Data to Sense New Business Opportunities; Using Real-Time Data to Seize Business Opportunities; Using Real-Time Data to Modify Resources; Using Historical Data and Analysis to Facilitate a Firm's Strategic Renewal; Using Historical Data to Sense Business Opportunities; Using Historical Data to Seize Business Opportunities
Using Historical Data to Modify ResourcesConclusion; The Future of Financial Intelligence; References; Competitive Intelligence-A Strategic Process for External Environment Foreknowledge ; Introduction; Theoretical Foundation; The CI Concept; The CI Cycle; The Planning Phase; The Collection Phase; The Analysis Phase; The Dissemination Phase; The CI Function; The Value of CI; CI Challenges; Conclusion; References; Human Resource Intelligence-Enhancing the Quality of Decision Making and Improving Business Performance ; Introduction; High-performance Work Practices; The HRIS and Decision Making
Human Resource Metrics and AnalyticsImplementation of Human Resource Analytics in a Nutshell; Conclusion; References; Business Intelligence Within the Customer Relationship Management Sphere ; Introduction; Benefits of CRM; Revenue Enhancing Benefits of CRM; Cost Saving Benefits of CRM; Different Perspectives on CRM; Business-to-Business CRM; A Framework for Capturing Customer Intelligence in the CRM Context; Managing Unprofitable Customers; Further Thoughts on Assessing the Value of the Customer; The Future of CRM; Conclusion; References; Making Sense of Strategic Decision Making.
Business Intelligence-Capturing an Elusive Concept Introduction; Theoretical Foundation; Delineating the Business Intelligence Concept; Environmental Scanning; Competitive Intelligence; Executive Information Systems; Business Intelligence; Toward a Unified Definition of Business Intelligence; Future Outlook; Conclusion; References; How Management Control Systems Can Facilitate a Firm's Strategic Renewal and Creation of Financial Intelligence ; Introduction; Theoretical Background; Conceptual Framework; The Impact of Predictive Analysis on a Firm's Ability to Renew Itself
Predictive Analysis to Sense Future Business OpportunitiesPredictive Analysis to Seize Future Business Opportunities; Predictive Analyses to Modify Resources; Using Real-Time Data to Facilitate a Firm's Strategic Renewal; Using Real-Time Data to Sense New Business Opportunities; Using Real-Time Data to Seize Business Opportunities; Using Real-Time Data to Modify Resources; Using Historical Data and Analysis to Facilitate a Firm's Strategic Renewal; Using Historical Data to Sense Business Opportunities; Using Historical Data to Seize Business Opportunities
Using Historical Data to Modify ResourcesConclusion; The Future of Financial Intelligence; References; Competitive Intelligence-A Strategic Process for External Environment Foreknowledge ; Introduction; Theoretical Foundation; The CI Concept; The CI Cycle; The Planning Phase; The Collection Phase; The Analysis Phase; The Dissemination Phase; The CI Function; The Value of CI; CI Challenges; Conclusion; References; Human Resource Intelligence-Enhancing the Quality of Decision Making and Improving Business Performance ; Introduction; High-performance Work Practices; The HRIS and Decision Making
Human Resource Metrics and AnalyticsImplementation of Human Resource Analytics in a Nutshell; Conclusion; References; Business Intelligence Within the Customer Relationship Management Sphere ; Introduction; Benefits of CRM; Revenue Enhancing Benefits of CRM; Cost Saving Benefits of CRM; Different Perspectives on CRM; Business-to-Business CRM; A Framework for Capturing Customer Intelligence in the CRM Context; Managing Unprofitable Customers; Further Thoughts on Assessing the Value of the Customer; The Future of CRM; Conclusion; References; Making Sense of Strategic Decision Making.