History of censorship in the public library and where we are today
What gets challenged and why
Internet access : to filter or not to filter?
Media matters
Preventing and preparing for challenges : a strong collection development policy, staff training, and professional resources
Getting to know your communities: facts, figures, and assumptions
Self-censorship and the importance of inclusiveness
Quality and demand in public libraries : who decides?
What to do when complaints and challenges happen
Epilogue
Appendix A. Where to turn: a source list of LGBT-friendly books and other materials
Appendix B. Where to turn: a sampling of small and alternative presses.