@article{799201,
      recid = {799201},
      author = {Besharov, Douglas J., and Baehler, Karen J., and Klerman,  Jacob Alex,},
      title = {Improving public services : international experiences in  using evaluation tools to measure program performance /},
      pages = {1 online resource :},
      note = {Published in collaboration with the Center for  International Policy Exchanges, University of Maryland.},
      url = {http://library.usi.edu/record/799201},
}