TY - GEN N2 - This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings. AB - This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings. T1 - Improving public services :international experiences in using evaluation tools to measure program performance / AU - Besharov, Douglas J., AU - Baehler, Karen J., AU - Klerman, Jacob Alex, CN - Oxford Scholarship Online CN - HV40 N1 - Published in collaboration with the Center for International Policy Exchanges, University of Maryland. ID - 799201 KW - Social service. KW - Political planning. KW - Performance standards. SN - 9780190646073 TI - Improving public services :international experiences in using evaluation tools to measure program performance / LK - https://univsouthin.idm.oclc.org/login?url=http://dx.doi.org/10.1093/acprof:oso/9780190646059.001.0001 UR - https://univsouthin.idm.oclc.org/login?url=http://dx.doi.org/10.1093/acprof:oso/9780190646059.001.0001 ER -