Improving public services : international experiences in using evaluation tools to measure program performance / Douglas J. Besharov, Karen J. Baehler, and Jacob Alex Klerman.

9780190646073 (electronic book)

New York, NY : Oxford University Press, 2016.

English

1 online resource : illustrations.

HV40 .I478 2016

361.60684

This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.

Published in collaboration with the Center for International Policy Exchanges, University of Maryland.
This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.

Includes bibliographical references and index.

Access limited to authorized users.

Description based on online resource; title from home page (viewed on November 11, 2016).

International policy exchange series.

Print version: 9780190646059

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