TY  - GEN
T1  - Capturing loyalty :how to measure, generate, and profit from highly satisfied customers /
AU  - Larson, John A.,
AU  - McClellan, Bennett E.,
CN  - HF5415.335
ID  - 799273
KW  - Consumer satisfaction.
KW  - Customer loyalty.
KW  - Customer relations.
SN  - 9781440856570
SN  - 1440856575
TI  - Capturing loyalty :how to measure, generate, and profit from highly satisfied customers /
LK  - https://univsouthin.idm.oclc.org/login?url=http://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=5013505
UR  - https://univsouthin.idm.oclc.org/login?url=http://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=5013505
ER  -