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000799273 010__ $$a  2017037556
000799273 020__ $$a9781440856570$$q(electronic book)
000799273 020__ $$a1440856575$$q(electronic book)
000799273 020__ $$z9781440856563
000799273 035__ $$a(DLC)EBC5013505
000799273 040__ $$aNhCcYBP$$cNhCcYBP
000799273 042__ $$apcc
000799273 050_4 $$aHF5415.335$$b.L37 2017
000799273 08200 $$a658.8/12$$223
000799273 1001_ $$aLarson, John A.,$$d1947-$$eauthor.
000799273 24510 $$aCapturing loyalty :$$bhow to measure, generate, and profit from highly satisfied customers /$$cJohn A. Larson and Bennett E. McClellan ; foreword by Maxine Clark.
000799273 264_1 $$aSanta Barbara, California :$$bPraeger, an imprint of ABC-CLIO, LLC,$$c[2017]
000799273 300__ $$a1 online resource (xviii, 197 pages)
000799273 336__ $$atext$$btxt$$2rdacontent
000799273 337__ $$acomputer$$bc$$2rdamedia
000799273 338__ $$aonline resource$$bcr$$2rdacarrier
000799273 504__ $$aIncludes bibliographical references and index.
000799273 506__ $$aAccess limited to authorized users
000799273 533__ $$aElectronic reproduction.$$bAnn Arbor, MI$$nAvailable via World Wide Web.
000799273 588__ $$aDescription based on online resource; title from digital title page (viewed on September 11, 2017).
000799273 650_0 $$aConsumer satisfaction.
000799273 650_0 $$aCustomer loyalty.
000799273 650_0 $$aCustomer relations.
000799273 7001_ $$aMcClellan, Bennett E.,$$eauthor.
000799273 7102_ $$aProQuest (Firm)
000799273 77608 $$iPrint version:$$aLarson, John A., 1947- author.$$tCapturing loyalty$$dSanta Barbara, California : Praeger, [2017]$$z9781440856563$$w(DLC) 2017023424
000799273 852__ $$bebk
000799273 85640 $$3GOBI DDA$$uhttps://univsouthin.idm.oclc.org/login?url=http://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=5013505$$zOnline Access
000799273 909CO $$ooai:library.usi.edu:799273$$pGLOBAL_SET
000799273 980__ $$aEBOOK
000799273 980__ $$aBIB
000799273 982__ $$aEbook
000799273 983__ $$aOnline