Quality health care : a guide to developing and using indicators / Robert C. Lloyd.
Lloyd, Robert C., author.
2019
RA399.A1 L567 2019eb
Available Online

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Title
Quality health care : a guide to developing and using indicators / Robert C. Lloyd.
Author
Lloyd, Robert C., author.
Edition
Second edition.
ISBN
9781284023084 (electronic book)
1284023087 (electronic book)
9781284023077
1284023079
Published
Burlington, MA : Jones & Bartlett Learning, [2019]
Language
English
Description
1 online resource (xvii, 368 pages)
Call Number
RA399.A1 L567 2019eb
Dewey Decimal Classification
362.1068/5
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users
Source of Description
Description based on print version record.
Available in Other Form
Quality health care.
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Setting the context for measurement
Why are you measuring?
Measuring the voice of the customer
Milestones in the quality measurement journey
Organizing indicators into a strategic dashboard
Tapping the knowledge that hides in data
Overcoming numerical illiteracy
Understanding variation with run charts
Understanding variation with Shewhart charts
Applying quality measurement principles.

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