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The Intersection of Change Management and Lean Six Sigma : the basics for black belts and change agents / Randy K. Kesterson.

Kesterson, Randy K., author.; ProQuest (Firm)
2018
HD58.8 .K477 2018
Available Online
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Title
The Intersection of Change Management and Lean Six Sigma : the basics for black belts and change agents / Randy K. Kesterson.
Author
Kesterson, Randy K., author.
ISBN
9781351643009 (electronic book)
1351643002 (electronic book)
9781138217027
1138217026
9781138102972
1138102970
Published
Boca Raton, FL : CRC Press, [2018]
Language
English
Description
1 online resource
Call Number
HD58.8 .K477 2018
Dewey Decimal Classification
658.4/06
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users
Reproduction
Electronic reproduction. Ann Arbor, MI Available via World Wide Web.
Source of Description
Description based on print version record.
Added Corporate Author
ProQuest (Firm)
Available in Other Form
Print version: 1138102970
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Why should you care?
Change is good!
Change is hard!
Resistance is real
Minimizing resistance
Why? : the most important word in this book
Resistance in your personal life?
What is OCM?
Project risk assessment
Some basic OCM tools
When to ask for help
Intersection of OCM and lean six sigma
People are different
The final word
Interviews with experts
Mini biographies for the interviewees
Appdx A: Black belt competency list
Appdx B: Coaching and mentoring for the black belt
Appdx C: The shingo principles
Appdx D: A brief history of continuous improvement
Appdx E: Where to go for more information
Appdx F: Acknowledgements
Bibliography
Index.

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