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Table of Contents
pt. 1. An introduction to the second story
pt. 2. Complex systems failure
pt. 3. Operating at the sharp end
pt. 4. How design can induce error
pt. 5. Reactions to failure.
pt. 2. Complex systems failure
pt. 3. Operating at the sharp end
pt. 4. How design can induce error
pt. 5. Reactions to failure.