@article{802456,
      author = {Ruff, Peter. and Aziz, Khalid.},
      url = {http://library.usi.edu/record/802456},
      title = {Managing communications in a crisis/},
      publisher = {Gower,},
      recid = {802456},
      pages = {xii, 176 p. :},
      address = {Burlington, Vt. :},
      year = {2003},
}