Introduction: The context of changing communication with the public using digital technologies
The problem of defining "project digital": making sense of digital technologies in police service environments
The cultural dynamics of technological change
Putting the researcher in the field: the performances and positions of the ethnographer in innovative networks of communication
The cultural history of Programme digital and project ATTACH in the MPS
Phase one of the relations of production: "kicking-off and the early days"
Phase two of the relations of production: "moving on and developing e-services"
The construction of a digital services narrative at European, national and regional levels
Narratives of service provision in the metropolitan police service: embedding telematics within service narratives
Participation between service providers and residents: local people's perceptions of services in the East End of London
Police work and everyday life
Conclusion
Appendix: The research methods and objectives of Newham focus groups.