@article{803458,
      author = {Poitras, Jean, and Raines, Susan.},
      url = {http://library.usi.edu/record/803458},
      title = {Expert mediators overcoming mediation challenges in  workplace, family, and community conflicts [electronic  resource] /},
      publisher = {Jason Aronson,},
      recid = {803458},
      pages = {vii, 183 p.},
      address = {Lanham :},
      year = {2013},
}