000807010 000__ 05049cam\a2200529Mi\4500
000807010 001__ 807010
000807010 005__ 20230306143748.0
000807010 006__ m\\\\\o\\d\\\\\\\\
000807010 007__ cr\un\nnnunnun
000807010 008__ 170422s2017\\\\xx\\\\\\o\\\\\000\0\eng\d
000807010 019__ $$a982143943$$a982242898$$a982355522$$a982415536$$a982555757$$a982783845$$a983065663
000807010 020__ $$a9783319537399$$q(electronic book)
000807010 020__ $$a3319537393$$q(electronic book)
000807010 020__ $$z9783319537382
000807010 020__ $$z3319537385
000807010 0247_ $$a10.1007/978-3-319-53739-9$$2doi
000807010 035__ $$aSP(OCoLC)ocn982451689
000807010 035__ $$aSP(OCoLC)982451689$$z(OCoLC)982143943$$z(OCoLC)982242898$$z(OCoLC)982355522$$z(OCoLC)982415536$$z(OCoLC)982555757$$z(OCoLC)982783845$$z(OCoLC)983065663
000807010 040__ $$aEBLCP$$beng$$erda$$epn$$cEBLCP$$dOCLCO$$dYDX$$dNOC$$dOCLCQ$$dOCLCO$$dAZU$$dUPM$$dOCLCF$$dVT2$$dMERER$$dOCLCQ$$dIAS$$dVLB$$dNJR$$dN$T$$dVLB$$dIDB$$dJG0$$dMERUC$$dUAB
000807010 049__ $$aISEA
000807010 050_4 $$aHF4999.2-6182
000807010 05014 $$aT58.64$$b.K37 2017eb
000807010 08204 $$a650
000807010 1001_ $$aKasulke, Stephan,$$eauthor.
000807010 24510 $$aZero outage :$$bputting ICT quality first in the digital era /$$cStephan Kasulke, Jasmin Bensch ; opening remarks by Ferri Abolhassan.
000807010 264_1 $$aCham :$$bSpringer International Publishing,$$c2017.
000807010 300__ $$a1 online resource (180 pages).
000807010 336__ $$atext$$btxt$$2rdacontent
000807010 337__ $$acomputer$$bc$$2rdamedia
000807010 338__ $$aonline resource$$bcr$$2rdacarrier
000807010 347__ $$atext file$$bPDF$$2rda
000807010 4901_ $$aManagement for Professionals
000807010 5050_ $$aIntroduction -- Zero Outage as a Guiding Principle for IT -- Different Perspectives on Quality -- ISO, ITIL & Co -- A Baseline and Orientation How To -- Focus on Quality -- Trends and Realities of Business -- Building a Solid Foundation: The Four Comerstones of Quality Management -- Quality in the Organization: From Individual Functions to a Zero Outage Organization -- Operational Quality: Zero Outage Ensures Reliability and Sustainability -- The Zero Outage Quality Roadmap: Ensuring Quality Step by Step -- Quality in Projects: Achieving Success through Standards and Transparency -- From Customer Perspective to Customer Satisfaction -- The Challenge of Statutory Regulations -- Ensuring Maximum Security -- Business Continuity Management: Managing Crises Successfully -- Partners and Supplier Management: Achieving Success Together -- Initiating and Growing a Zero Outage Culture -- Summary. .
000807010 506__ $$aAccess limited to authorized users.
000807010 520__ $$aThis reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to end and what to look out for during changes -- the most common cause of IT outages. Readers also learn how to resolve errors as quickly as possible and permanently eliminate them, and why industry-wide collaboration will only be possible with a shared standard of quality. This book is a practical introduction to making your ICT world even more failsafe and efficient. The authors share key knowledge in quality management and offer an exclusive insight into their extensively tested and continually enhanced formula for success: the Zero Outage approach. Contents · Operational quality: Zero Outage in change, incident and problem management · The Zero Outage Quality Roadmap: Identifying and proactively managing outage risks · Quality in projects: Pain points, early warning systems, de-escalation · Compliance and security: Mastering legal requirements · From customer perception to customer satisfaction · End-to-end quality can be achieved only in collaboration with partners and suppliers · "Zero error" attitude: Entrenching Zero Outage in the corporate culture With a foreword by Dr. Ferri Abolhassan, Director of Telekom Deutschland GmbH. He has been an initiator of Zero Outage. The Authors Stephan Kasulke has been Senior Vice President Quality at T-Systems since 2012. In this role, he manages the worldwide Zero Outage program, which brings improvements to the quality of operations and projects. Jasmin Bensch is Executive Consultant ITIL and Head of Line Office Quality at T-Systems. She has many years of experience in process design and in the optimization of IT outsourcing processes.
000807010 588__ $$aDescription based on print version record.
000807010 650_0 $$aInformation resources management.
000807010 650_0 $$aManagement information systems.
000807010 650_0 $$aElectric power failures.
000807010 7001_ $$aBensch, Jasmin,$$eauthor.
000807010 7001_ $$aAbolhassan, Ferri.
000807010 77608 $$iPrint version:$$aKasulke, Stephan.$$tZero Outage : Putting ICT Quality First in the Digital Era.$$dCham : Springer International Publishing, ©2017$$z9783319537382
000807010 830_0 $$aManagement for professionals.
000807010 852__ $$bebk
000807010 85640 $$3SpringerLink$$uhttps://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-3-319-53739-9$$zOnline Access$$91397441.1
000807010 909CO $$ooai:library.usi.edu:807010$$pGLOBAL_SET
000807010 980__ $$aEBOOK
000807010 980__ $$aBIB
000807010 982__ $$aEbook
000807010 983__ $$aOnline
000807010 994__ $$a92$$bISE