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000807260 019__ $$a1001548783$$a1002345666$$a1011907204
000807260 020__ $$a9783319526515$$q(electronic book)
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000807260 049__ $$aISEA
000807260 050_4 $$aHD30.2
000807260 08204 $$a658.4058
000807260 24500 $$aOutsourcing and offshoring business services /$$cLeslie P. Willcocks, Mary C. Lacity, Chris Sauer, editors.
000807260 264_1 $$aCham, Switzerland :$$bPalgrave Macmillan,$$c2017.
000807260 300__ $$a1 online resource
000807260 336__ $$atext$$btxt$$2rdacontent
000807260 337__ $$acomputer$$bc$$2rdamedia
000807260 338__ $$aonline resource$$bcr$$2rdacarrier
000807260 347__ $$atext file$$bPDF$$2rda
000807260 504__ $$aIncludes bibliographical references.
000807260 5050_ $$aChapter 1. Introduction; Leslie P. Willcocks, Mary C. Lacity and Chris Sauer -- Part I. Theoretical Perspectives -- Chapter 2. Theoretical perspectives on the outsourcing of information systems; Myun J. Cheon, Varun Grover, James Teng -- Chapter 3. The information technology outsourcing risk: a transaction cost and agency-theory based perspective; Bouchaib Bahli and Suzanne Rivard -- Chapter 4: Moments of governance in IS outsourcing: conceptualizing effects of contracts on value capture and creation; Shaila M Miranda, C. Bruce Kavan -- Part II. From Outsourcing to Offshoring and Business Process Outsourcing -- Chapter 5. Norm development in outsourcing relationships; Thomas Kern and Keith Blois -- Chapter 6. Organizational design of IT supplier relationship management: a multiple case study of five client companies; Jasmin Kaiser, Peter Buxmann -- Chapter 7: How do IT outsourcing vendors respond to shocks in client demand? A resource dependence perspective; Fang Sui, Ji-Ye Mao, Sirrka Jarvenpaa -- Chapter 8. Operational capabilities development in mediated offshore software services models; Sirkka L Jarvenpaa, Ji-Ye Mao -- Chapter 9. A Dynamic Model of Offshore Software Development; Jason Dedrick, Erran Carmel, Kenneth L Kraemer -- Chapter 10. Anxiety and psychological security in offshoring relationships: the role and development of trust as emotional commitment; Seamas Kelly, Camilla Noonan -- Chapter 11. Cross-cultural (mis)communication in IS offshoring: understanding through conversation analysis; David Avison, Peter Banks -- Chapter 12. Applying multiple perspectives to the BPO decision: a case study of call centres in Australia; Mark Borman -- Chapter 13. A historical review of the information technology and business process captive centre sector; Ilan Oshri and Bob van Uhm -- Chapter 14. Review of the Empirical Business Services Sourcing Literature: an update and future directions; Mary C. Lacity, Shaji Khan, Aihua Yan.
000807260 506__ $$aAccess limited to authorized users.
000807260 520__ $$aBringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.
000807260 588__ $$aOnline resource; title from PDF title page (viewed August 22, 2017).
000807260 650_0 $$aBusiness.
000807260 650_0 $$aCustomer relations$$xManagement.
000807260 650_0 $$aManagement information systems.
000807260 650_0 $$aCall centers.
000807260 7001_ $$aWillcocks, Leslie,$$eeditor.
000807260 7001_ $$aLacity, Mary Cecelia,$$eeditor.
000807260 7001_ $$aSauer, Chris,$$eeditor.
000807260 77608 $$iPrint version:$$tOutsourcing and offshoring business services.$$dCham, Switzerland : Palgrave Macmillan, 2017$$z3319526502$$z9783319526508$$w(OCoLC)966794778
000807260 852__ $$bebk
000807260 85640 $$3SpringerLink$$uhttps://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-3-319-52651-5$$zOnline Access$$91397441.1
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000807260 980__ $$aEBOOK
000807260 980__ $$aBIB
000807260 982__ $$aEbook
000807260 983__ $$aOnline
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