Continuous improvement strategies : how to manage, motivate, and retain staff / Anthony Matthew Hopper.

Office-level healthcare leaders : who they are and what they do
A brief synopsis of key leadership ideas
A primer on continuous improvement, lean, and six sigma in the healthcare workplace
Motivating employees: redesigning organizational-level processes to create a culture of continuous improvement
In the trenches: departmental-level strategies for creating and maintaining a culture of continuous improvement
A guide to implementing and monitoring quality improvement initiatives
How to make the right decisions when one does not have the time to plan
Promoting a vibrant office culture : suggestions for healthcare administrators
Developing and enforcing departmental rules and regulations
A recap
References
Index.