@article{809905, author = {Rubenstein, Albert Harold, and Geisler, Eliezer,}, url = {http://library.usi.edu/record/809905}, title = {Installing and managing workable knowledge management systems [electronic resource] /}, publisher = {Praeger,}, recid = {809905}, pages = {xiii, 223 p. :}, address = {Westport, Conn. :}, year = {2003}, }