@article{811689,
      author = {Kouzes, James M., and Posner, Barry Z., and Calvert, Deb,},
      url = {http://library.usi.edu/record/811689},
      title = {Stop selling & start leading : how to make  extraordinary sales happen /},
      recid = {811689},
      pages = {1 online resource (vii, 214 pages) :},
}