@article{5161873,
      author = {Urquhart, Christine, and Hamad, Faten, and Tbaishat, Dina,  and Yeoman, Alison,},
      url = {http://library.usi.edu/record/811840},
      title = {Information systems : process and practice /},
      number = {5161873},
      recid = {811840},
      pages = {1 online resource (xiv, 274 pages) :},
}