Advances in the human side of service engineering : proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA / Louis E. Freund, Wojciech Cellary, editors.
2018
TA166 .I58 2017eb
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Title
Advances in the human side of service engineering : proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA / Louis E. Freund, Wojciech Cellary, editors.
Meeting Name
International Conference on The Human Side of Service Engineering (2017 : Los Angeles, Calif.)
ISBN
9783319604862 (electronic book)
3319604864 (electronic book)
9783319604855
3319604864 (electronic book)
9783319604855
Published
Cham, Switzerland : Springer, [2018]
Copyright
©2018
Language
English
Description
1 online resource (240 pages).
Item Number
10.1007/978-3-319-60486-2 doi
Call Number
TA166 .I58 2017eb
Dewey Decimal Classification
620.82
Summary
This book explores the different ways in which human-factors engineering influences organizations? and enterprises? well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human?computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17?21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users.
Digital File Characteristics
text file PDF
Source of Description
Online resource; title from PDF title page (viewed June 23, 2017)
Added Author
Freund, Louis E., editor.
Cellary, Wojciech, editor.
Cellary, Wojciech, editor.
Series
Advances in intelligent systems and computing ; 601.
Available in Other Form
Print version: 9783319604855
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