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Table of Contents
Foreword; Preface; Overview of contents; Table of contents; Abstract; List of figures; List of tables; List of abbreviations; Part I Introduction; 1 The motivation for this thesis; 2 The theoretical background and purpose of this thesis; 3 Structure of the thesis
a three step approach; 3.1 A passive look from outside; 3.2 Reactively engaged exploration from a management perspective; 3.3 Mutually engaged exploration with a service systems view; Part II Research design; 1 Research methodology; 2 Case study research; 3 The engaged scholarship approach.
Part III The service-dominant logic perspective on service innovation in service systems1 Approaches to service innovation; 2 The service-dominant logic; 3 Co-creation as a paradigm; 4 The service-dominant logic view on service systems and stakeholder integration; 4.1 Service systems in service innovation; 4.2 Stakeholder integration for service innovation in service systems; Part IV Stakeholder integration in service innovation
a passive look from outside; 1 State-of-the-art of research on external and internal stakeholder integration
review of literature.
1.1 Stakeholders in service innovation1.2 Literature on external stakeholder integration; 1.2.1 Customers and users ; 1.2.2 Special customers and users: lead users and trusted customers; 1.2.3 Other external stakeholders; 1.3 Internal stakeholders; 1.3.1 Core innovation team; 1.3.2 Experts and employees from other functions; 1.3.3 Senior management; 1.3.4 Customer contact employees; 1.4 Summary; 2 Modes of stakeholder integration; 3 Stakeholder integration practice as seen by outside intermediaries
an interview study; 3.1 Research approach
interview study; 3.1.1 Data collection.
3.1.2 Data analysis3.2 Findings; 3.2.1 Internal stakeholders; 3.2.1.1 Employees from the organisation; 3.2.1.2 Customer contact employees; 3.2.1.3 Senior management; 3.2.2 External stakeholders; 3.2.2.1 Customers and users; 3.2.2.2 Experts; 3.3 Discussion and conclusions; 4 Summary and conclusion; Part V The management perspective on stakeholder integration in service innovation
a reactively engaged exploration of case studies; 1 Stakeholder integration in service innovation from a management perspective.
2 Healthcare solutions development in a manufacturing context
an in-depth case study 2.1 Research approach
in-depth case study; 2.1.1 Data collection; 2.1.2 Data analysis; 2.1.3 The case organisation and the case "remote services for healthcare solutions"; 2.1.3.1 The service innovation process of the healthcare services unit; 2.1.3.2 The team of the service innovation project; 2.1.3.3 Idea screening and idea generation outside the service engineering process; 2.2 Findings; 2.2.1 Overview of integrated stakeholders; 2.2.2 Incidents of stakeholder integration.
a three step approach; 3.1 A passive look from outside; 3.2 Reactively engaged exploration from a management perspective; 3.3 Mutually engaged exploration with a service systems view; Part II Research design; 1 Research methodology; 2 Case study research; 3 The engaged scholarship approach.
Part III The service-dominant logic perspective on service innovation in service systems1 Approaches to service innovation; 2 The service-dominant logic; 3 Co-creation as a paradigm; 4 The service-dominant logic view on service systems and stakeholder integration; 4.1 Service systems in service innovation; 4.2 Stakeholder integration for service innovation in service systems; Part IV Stakeholder integration in service innovation
a passive look from outside; 1 State-of-the-art of research on external and internal stakeholder integration
review of literature.
1.1 Stakeholders in service innovation1.2 Literature on external stakeholder integration; 1.2.1 Customers and users ; 1.2.2 Special customers and users: lead users and trusted customers; 1.2.3 Other external stakeholders; 1.3 Internal stakeholders; 1.3.1 Core innovation team; 1.3.2 Experts and employees from other functions; 1.3.3 Senior management; 1.3.4 Customer contact employees; 1.4 Summary; 2 Modes of stakeholder integration; 3 Stakeholder integration practice as seen by outside intermediaries
an interview study; 3.1 Research approach
interview study; 3.1.1 Data collection.
3.1.2 Data analysis3.2 Findings; 3.2.1 Internal stakeholders; 3.2.1.1 Employees from the organisation; 3.2.1.2 Customer contact employees; 3.2.1.3 Senior management; 3.2.2 External stakeholders; 3.2.2.1 Customers and users; 3.2.2.2 Experts; 3.3 Discussion and conclusions; 4 Summary and conclusion; Part V The management perspective on stakeholder integration in service innovation
a reactively engaged exploration of case studies; 1 Stakeholder integration in service innovation from a management perspective.
2 Healthcare solutions development in a manufacturing context
an in-depth case study 2.1 Research approach
in-depth case study; 2.1.1 Data collection; 2.1.2 Data analysis; 2.1.3 The case organisation and the case "remote services for healthcare solutions"; 2.1.3.1 The service innovation process of the healthcare services unit; 2.1.3.2 The team of the service innovation project; 2.1.3.3 Idea screening and idea generation outside the service engineering process; 2.2 Findings; 2.2.1 Overview of integrated stakeholders; 2.2.2 Incidents of stakeholder integration.