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Table of Contents
Introduction and summary
Historical perspective: the origins of fire fighting services
The assessment and management of risk
Performance management and service improvement
Leadership and organizational culture
Governance and accountability
Equality, diversity, and multiculturalism
International case study
International perspectives on North American, Europe, and Australasia
Future scenarios.
Historical perspective: the origins of fire fighting services
The assessment and management of risk
Performance management and service improvement
Leadership and organizational culture
Governance and accountability
Equality, diversity, and multiculturalism
International case study
International perspectives on North American, Europe, and Australasia
Future scenarios.