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000824132 019__ $$a1013499920$$a1032284722
000824132 020__ $$a9783319678887$$q(electronic book)
000824132 020__ $$a3319678884$$q(electronic book)
000824132 020__ $$z9783319678870
000824132 0247_ $$a10.1007/978-3-319-67888-7$$2doi
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000824132 035__ $$aSP(OCoLC)1007520709$$z(OCoLC)1013499920$$z(OCoLC)1032284722
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000824132 049__ $$aISEA
000824132 050_4 $$aRA981.A35
000824132 08204 $$a362.1108997021$$223
000824132 1001_ $$aMohapatra, Sanjay,$$eauthor.
000824132 24510 $$aService quality in Indian hospitals :$$bperspectives from an emerging market /$$cSanjay Mohapatra, K. Ganesh, M. Punniyamoorthy, Rani Susmitha.
000824132 264_1 $$aCham, Switzerland :$$bSpringer,$$c[2018]
000824132 264_4 $$c©2018
000824132 300__ $$a1 online resource.
000824132 336__ $$atext$$btxt$$2rdacontent
000824132 337__ $$acomputer$$bc$$2rdamedia
000824132 338__ $$aonline resource$$bcr$$2rdacarrier
000824132 347__ $$atext file$$bPDF$$2rda
000824132 4901_ $$aAdvances in theory and practice of emerging markets
000824132 504__ $$aIncludes bibliographical references and index.
000824132 5050_ $$aChapter 1. Introduction -- Chapter 2. Literature Review -- Chapter 3. Research Gap, Objectives and Scope -- Chapter 4. Methodology -- Chapter 5. Analysis of Demographic Indices -- Chapter 6. Developing a Causal Model using SEM -- Chapter 7. Developing A Classification Model using ANN -- Chapter 8. Developing a Classification Model using SVM -- Chapter 9. Summary and Conclusion.
000824132 506__ $$aAccess limited to authorized users.
000824132 520__ $$aThis book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals. This book provides a comprehensive understanding of service quality antecedents in Indian hospitals. It focuses on patient satisfaction and includes valuable insights and implications for hospital management and government. The book is theoretically grounded in SERVQUAL literature and uses appropriate and sophisticated techniques and tools to analyse data. It highlights causal model development with Structural Equation Modelling (SEM) and introduces a classification model, developed using Artificial Neural Networks (ANNs), in order to benchmark specialty cardiac care. The book also deals with Support Vector Machines (SVMs) and compares the error rates between SVM and ANN to find the best classification technique among the two. Overall, this book is a timely and relevant work that contributes to the theory, practice and policy of service quality in hospitals.
000824132 588__ $$aOnline resource; title from PDF title page (viewed October 30, 2017).
000824132 61010 $$aUnited States.$$bIndian Health Service.
000824132 650_0 $$aIndians of North America$$xHospitals.
000824132 650_0 $$aIndians of North America$$xMedical care$$zUnited States.
000824132 7001_ $$aGanesh, K.,$$eauthor.
000824132 7001_ $$aPunniyamoorthy, M.,$$eauthor.
000824132 7001_ $$aSusmitha, Rani,$$eauthor.
000824132 77608 $$iPrint version: $$z9783319678870
000824132 830_0 $$aAdvances in theory and practice of emerging markets.
000824132 852__ $$bebk
000824132 85640 $$3SpringerLink$$uhttps://univsouthin.idm.oclc.org/login?url=http://link.springer.com/10.1007/978-3-319-67888-7$$zOnline Access$$91397441.1
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000824132 980__ $$aEBOOK
000824132 980__ $$aBIB
000824132 982__ $$aEbook
000824132 983__ $$aOnline
000824132 994__ $$a92$$bISE