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Part1. Data Envelopment Analysis, in brief, with little math
Chapter1. DEA models overview
Chapter2. Survey of the banking literature
Chapter3. Survey of other financial services literature
Part2. DEA in Banking
Chapter4. Banking corporation studies: In-country studies
Chapter5. Banking corporation studies: Multinational studies
Chapter6. Bank branch productivity applications: Basic applications
Efficiency measurement
Chapter7. Bank branch productivity applications: Managing bank productivity
Chapter8. Bank branch productivity applications: Focused applications to improve performance
Chapter9. Bank branch productivity applications: Strategic branch management issues addressed with DEA
Chapter10. Bank branch operational studies using DEA
Chapter11. Bank branch benchmarking with quality as a component.- Part3. Non-banking financial services
Chapter12. Securities market applications: Risk measurement of IPOs
Chapter13. Securities market applications: Pension, mutual and hedge fund insights with DEA
Chapter14. Securities market applications: Stock market valuation of securities and financial services
Insights with DEA
Chapter15. Financial services beyond banking: Credit unions
Chapter16. Financial services beyond banking: Insurance
Chapter17. Financial services beyond banking: Corporate failure prediction
Chapter 18. Financial Services beyond Banking: Risk tolerance measures for portfolio investors.- Part4. Guidance on applying DEA, interpreting results, recognizing caveats and other useful information
Chapter19. Guide to DEA model formulation.- Part5. Conclusions
Chapter20. Conclusions and recommendations.

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