@article{837639,
      author = {Hemmelgarn, Anthony L., and Glisson, Charles,},
      url = {http://library.usi.edu/record/837639},
      title = {Building cultures and climates for effective human  services : understanding and improving organizational  social contexts with the ARC model /},
      recid = {837639},
      pages = {1 online resource.},
}