Building cultures and climates for effective human services : understanding and improving organizational social contexts with the ARC model / Anthony L. Hemmelgarn and Charles Glisson.

9780190455316 (electronic book)

New York, NY : Oxford University Press, 2018.

English

1 online resource.

HV41 .H438 2018

361.0068

This text explains how organizational culture and climate affect the quality and outcomes of human services and describes the Availability, Responsiveness, and Continuity (ARC) model of organizational effectiveness that the authors developed for improving social service, behavioural health, health care, and other human service organizations. The authors summarize decades of practice and research experience, including organizational improvement efforts, randomized controlled trials, and nationwide studies with hundreds of human services organizations.

This text explains how organizational culture and climate affect the quality and outcomes of human services and describes the Availability, Responsiveness, and Continuity (ARC) model of organizational effectiveness that the authors developed for improving social service, behavioural health, health care, and other human service organizations. The authors summarize decades of practice and research experience, including organizational improvement efforts, randomized controlled trials, and nationwide studies with hundreds of human services organizations.

Includes bibliographical references and index.

Access limited to authorized users.

Description based on online resource; title from home page (viewed on May 21, 2018).

Evidence-based practices.

Print version: 9780190455286

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