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PART ONE: SETTING THE SCENE
Chapter 1. Ombudsmen and informal justice
Chapter 2. Europe's Informal justice systems
Chapter 3. Models of ombudsmen
Chapter 4. Procedural justice and legal consciousness: questions of theory and practise
PART TWO: EMPIRICAL DISCOVERIES
Chapter 5. Expectations and perceptions of Ombudsmen in cross-national comparison
Chapter 6. Everyday assumptions about ombudsmen
PART THREE: THE FUTURE OF INFORMAL JUSTICE SYSTEMS
Chapter 7. A European informal justice system?
Chapter 8. Growing informal justice (from the inside-out)
Chapter 9. Paths for theory and research.

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