Project management lessons learned : a continuous process improvement framework / Mel Bost.

Introduction to processes and projects as key facilitators of modern life
Understanding and empowering the program management office (PMO) and its influence on project lessons learned
What do i do if my PMO can't execute?
Avoiding disruption of the pmo by "accidental adversaries"
Identifying and applying lessons learned
The importance of reflection and changing attitudes in lessons learned
What is "leverage" and how can project managers use it to their advantage?
The best time to document project lessons learned
The actual cost to your PMO for not capturing and sharing project lessons learned
Applying project lessons learned as a best practice for your organization
Understanding and using the new project framework
Recognizing and using different perspectives
Dilemmas and choices faced by project managers
Identifying valuable candidates for project lessons learned
Using the project framework to the benefit of enterprise risk management
The tremendous impact of role models on project management leadership
Facilitating a closer connection : lessons learned, risk management and knowledge management
Using the project framework to facilitate technology development in projects
Using facilitation and reframing toward project process improvement
Avoiding the traps where structure influences behavior
Lessons learned from the application of organizational dynamics to the business continuation and emergency response environment
The sustainability imperative
Conclusions
Summary
Epilogue
Glossary
Appendices
References
Index.