@article{840364,
      author = {Pidd, Michael.},
      url = {http://library.usi.edu/record/840364},
      title = {Measuring the performance of public services principles  and practice / [electronic resource] :},
      publisher = {Cambridge University Press,},
      recid = {840364},
      pages = {xv, 316 p.},
      address = {Cambridge ;},
      year = {2012},
}