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Why business models matter
Three business model lenses
How the Bomgar box delivers customer value
A ham radio company builds a superior business model
TOMS shoes: selling a vision
Netflix cancels the value exchange agreement
Rent the runway: changing customer behaviors and industry norms
J.C. Penney's big experiment
Ten key ideas about business models
Appendix A. Pricing mechanisms
Appendix B. Online marketplaces
Notes
References
Index.

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