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Details

1. A focus on the customer
2. Customer value-add and its impact on revenue
3. Business value-add: minimizing the activities that reduce customer value
4. A focus on waste: eliminating nonvalue-added activities
5. Multiplying value
6. Implementing a value-based cost management system, part I, scoping the project
7. Implementing a value-based cost management system, part II, collecting and analyzing the data
8. Value creation and process management
9. Using VCMS in a job shop
10. VCMS and product/service development
11. Building VCMS in to the organization
12. Revisiting the basics
Notes
References
Index.

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