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1. The organizational measurement challenge: what's the score? are we winning?
2. Measuring operations and supply chain performance: winners work
3. Organizational measurement methods and tools: training day
4. Developing organizational measures: the plan
5. Key enablers: policy deployment, accountability sessions, employee training and involvement, and improvement tool selection and application
6. Using scorecards and dashboards: working the plan
7. Case review: metrics in action!
8. Making cultural transitions
9. Achieving, sustaining, and celebrating success
References
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