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Table of Contents
1. Introduction
Section 1. Living the mission
2. Developing and living your mission (Case study: Friars Club) / Len Brzozowski
3. Noses in, fingers out: the board's role in achieving success (Case study: Love Your Neighbor Center) / Dick Aft
4. Walking the talk: serving stakeholders with ethics, values, and governance (Case study: Talbert House) / Ann Marie Tracey
5. Community engagement (Case study: John XXIII Institute) / John Mooney
Section 2. Making good decisions
6. Innovation: creating new products and services (Case study: Support My School) / Rashmi Assudani and Laurence J. Laning
7. Making good decisions using data (Case study: United Way of Greater Cincinnati) / Laurence J. Laning
8. Portfolio management (Case study: Starfire Council) / Paul Kling
9. Leveraging information technology (Case study: Health Collaborative) / Laurence J. Laning
Section 3. Getting things done
10. Financial management (Case study: Buckhorn Children and Family Services) / Phil Glasgo
11. Change management (Case study: Xavier University) / Lynda Kilbourne
12. Planning and managing projects more effectively (Case study: Mercy Neighborhood Ministries) / Kathryn N. Wells and Timothy J. Kloppenborg
13. Sponsoring projects (Case study: Redwood Rehabilitation) / Timothy J. Kloppenborg
Section 4. Developing your team
14. Creating value through human resources (Case study: Xavier University) / Tamara L. Giluk and Shari Mickey-Boggs
15. Total quality: integrating customer, employee, and process voices (Case study: Congregation of Saint Joseph) / Timothy J. Kloppenborg
16. A strengths based approach for managing your people (Case study: Catholic Strengths and Engagement Community) / Leisa Anslinger and Stephanie Moore
17. Creating a sense of employee ownership: lessons from worker-owned cooperatives (Case study: Interfaith Business Builders and Its Cooperatives) / Ray West and Rebecca Luce
Concluding comments
Appendix. Our research process
Index.
Section 1. Living the mission
2. Developing and living your mission (Case study: Friars Club) / Len Brzozowski
3. Noses in, fingers out: the board's role in achieving success (Case study: Love Your Neighbor Center) / Dick Aft
4. Walking the talk: serving stakeholders with ethics, values, and governance (Case study: Talbert House) / Ann Marie Tracey
5. Community engagement (Case study: John XXIII Institute) / John Mooney
Section 2. Making good decisions
6. Innovation: creating new products and services (Case study: Support My School) / Rashmi Assudani and Laurence J. Laning
7. Making good decisions using data (Case study: United Way of Greater Cincinnati) / Laurence J. Laning
8. Portfolio management (Case study: Starfire Council) / Paul Kling
9. Leveraging information technology (Case study: Health Collaborative) / Laurence J. Laning
Section 3. Getting things done
10. Financial management (Case study: Buckhorn Children and Family Services) / Phil Glasgo
11. Change management (Case study: Xavier University) / Lynda Kilbourne
12. Planning and managing projects more effectively (Case study: Mercy Neighborhood Ministries) / Kathryn N. Wells and Timothy J. Kloppenborg
13. Sponsoring projects (Case study: Redwood Rehabilitation) / Timothy J. Kloppenborg
Section 4. Developing your team
14. Creating value through human resources (Case study: Xavier University) / Tamara L. Giluk and Shari Mickey-Boggs
15. Total quality: integrating customer, employee, and process voices (Case study: Congregation of Saint Joseph) / Timothy J. Kloppenborg
16. A strengths based approach for managing your people (Case study: Catholic Strengths and Engagement Community) / Leisa Anslinger and Stephanie Moore
17. Creating a sense of employee ownership: lessons from worker-owned cooperatives (Case study: Interfaith Business Builders and Its Cooperatives) / Ray West and Rebecca Luce
Concluding comments
Appendix. Our research process
Index.