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Arthur D. Little matrix
Adopt and drop curve
Ansoff growth matrix
Authenticity gap
Brand equity
Brand resonance
Brand resonance ladder
Brand loyalty programs
Brand switching
Engagement gearing
Communication targeting: business buying unit
Consumer decision making
Consumer decision model for a service industry environment
Consumer angry switching
Customer growth rate
Gamification
Gap analysis
Cultural integration in marketing
Force field analysis
Iceberg theory: identification of the marketing research problem
Integrated marketing vectors
Ishikawa diagram (Fishbone)
Mullin's seven domains, business opportunities
Perceptual maps
Porter's five force analysis
Positioning
Product life cycle
Road mapping
SERVQUAL
SOSTACĀ® planning system
Stakeholder analysis
Supply chain concept
Target market identification: segmentation and estimation
The growth share matrix
Glossary of terms
Conclusion
About the author
References
Index.

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