Leadership communication : how leaders communicate and how communicators lead in today's global enterprise / E. Bruce Harrison and Judith Mühlberg.
Harrison, E. Bruce., author.; Mühlberg, Judith., author.
2014
HF5718 .H275 2014
Available Online

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Title Leadership communication : how leaders communicate and how communicators lead in today's global enterprise / E. Bruce Harrison and Judith Mühlberg.
Author Harrison, E. Bruce., author.
Edition First edition.
ISBN 9781606498088 paperback
9781606498095 (electronic bk.)
Published New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.
Language English
Description 1 online resource (xv, 282 pages)
Call Number HF5718 .H275 2014
Dewey Decimal Classification 658.45
Summary The quality of leadership in any organization--business, social, military, and government--is enhanced or limited by the quality of its leadership communication. The authors of this book, both of whom are experienced in the practice and study of enterprise communication, assert that leadership is given force by strategic communication that produces results required in competitive conditions. For the professional in enterprise communication, this brings into focus two questions: (1) What is the relevance of communication in the leadership process of reaching best achievable outcomes (BAOs)? and (2) How does the primary communication professional attain expert influence and success in a leadership position? This book provides insights and guidance on functioning at the highest levels of the corporate communications profession. This function by an individual identified in many companies as the chief communication officer (CCO) has risen in importance in free-enterprise economies, coincident with the evolution of social media, journalism, data analytics, government engagement, change management, and other factors shaping enterprise strategies and success. The book examines the enterprise CCO at three levels: the communicator rising toward, or newly positioned in responsibility for, enterprise communication; the CCO as a collaborator in leadership with others (chief executive and chief financial officer are examples of those with whom leadership communication is structured and driven); and the developed, influential communication chief dealing with missions, strategies, and the execution of enterprise vision. A detailed guidance is given on information flow that takes advantage of stakeholder perception management and the productive, enabled employee culture. Crisis communication in modern contexts is explained, with emphasis on precrisis intelligence gathering through social conversation analysis, and procedures for crisis communication management are drawn from cases provided by CCOs in author interviews and lectures in the authors' graduate classes at Georgetown University.
Note Part of: 2014 digital library.
Bibliography, etc. Note Includes bibliographical references (pages 263-275) and index.
Access Note Access limited to authorized users.
Source of Description Title from PDF title page (viewed on September 26, 2014).
Added Author Mühlberg, Judith., author.
Series 2014 digital library.
Public relations collection. 2157-3476
Available in Other Form Print version: 9781606498088
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
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Part I. The new model CCO: grasping the opportunity
1. What's in it for you?
2. Leadership is communication
3. Leadership traits
4. How communicators lead in the C-suite
5. Influence: replacing and reasserting "control"
Part II. The influential CCO: skills and competence
6. Listening: where communication begins
7. Culture: understanding and influencing
8. CEO letter: leadership's cardinal communication
9. Language and presentation
10. Limits: corporate governance
Part III. The working CCO: leadership in context
11. Crisis basics: "Topic A bad news" and the CCO
12. Crisis communication strategies and execution
13. Pre-crisis intelligence: SEC risk factors
14. Sustainable business communication: financial, social, and civic
15. Continuing the trustworthy deal
References
Index.

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