@article{841955,
      note = {Includes index.},
      author = {Hill, Darren, and Hill, Alison, and Richardson, Sean,},
      url = {http://library.usi.edu/record/841955},
      title = {Dealing with the tough stuff : how to achieve results from  key conversations /},
      recid = {841955},
      pages = {1 online resource (205 pages) :},
}