TY  - GEN
AB  - This book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases, the innovators themselves provide the insights into their innovative inspiration and the lessons learned from the way they brought their ideas to life. The cases include innovations for improved customer service, stronger human resources, and new food service and lodging concepts. While updated technology forms the basis for many of the innovations, some of the cases focus specifically on technology improvements, with a particular focus on the use of technology as a mediator in the service value chain. With the passage of several years, the book shares the outcome of the innovative concepts--most of which continue to operate. The lessons presented will provide you a valuable perspective on success through innovation, whether you are operating in the hospitality industry or another business.
AU  - Enz, Cathy A.,
AU  - Kimes, Sheryl E.,
AU  - Siguaw, Judy A.,
AU  - Verma, Rohit.,
AU  - Walsh, Kate.,
AU  - Withiam, Glenn.,
CN  - TX911.3.M27
ET  - First edition.
ID  - 842211
KW  - Hospitality industry
KW  - Tourism
KW  - Technological innovations.
KW  - customer service
KW  - food-service concepts
KW  - hospitality innovation
KW  - human resources
KW  - innovation
KW  - innovation strategy
KW  - international hotel operation
KW  - lodging concepts
KW  - technology innovation
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4677082
N2  - This book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases, the innovators themselves provide the insights into their innovative inspiration and the lessons learned from the way they brought their ideas to life. The cases include innovations for improved customer service, stronger human resources, and new food service and lodging concepts. While updated technology forms the basis for many of the innovations, some of the cases focus specifically on technology improvements, with a particular focus on the use of technology as a mediator in the service value chain. With the passage of several years, the book shares the outcome of the innovative concepts--most of which continue to operate. The lessons presented will provide you a valuable perspective on success through innovation, whether you are operating in the hospitality industry or another business.
SN  - 9781631570445
T1  - Achieving success through innovation :cases and insights from the hospitality, travel, and tourism industry /
TI  - Achieving success through innovation :cases and insights from the hospitality, travel, and tourism industry /
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4677082
ER  -