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000842211 020__ $$z9781631570438$$qpaperback
000842211 020__ $$a9781631570445$$q(electronic bk.)
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000842211 035__ $$a(OCoLC)958566299
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000842211 050_4 $$aTX911.3.M27$$bE592 2016
000842211 0820_ $$a647.94068$$223
000842211 1001_ $$aEnz, Cathy A.,$$d1956-,$$eauthor.
000842211 24510 $$aAchieving success through innovation :$$bcases and insights from the hospitality, travel, and tourism industry /$$cCathy A. Enz, Sheryl E. Kimes, Judy A. Siguaw, Rohit Verma, and Kate Walsh ; edited by Glenn Withiam.
000842211 250__ $$aFirst edition.
000842211 264_1 $$aNew York, New York (222 East 46th Street, New York, NY 10017) :$$bBusiness Expert Press,$$c2016.
000842211 300__ $$a1 online resource (x, 200 pages)
000842211 336__ $$atext$$2rdacontent
000842211 337__ $$acomputer$$2rdamedia
000842211 338__ $$aonline resource$$2rdacarrier
000842211 4901_ $$aService systems and innovations in business and society collection,$$x2326-2699
000842211 504__ $$aIncludes bibliographical references and index.
000842211 5050_ $$a1. The nature of innovation -- 2. Improving the customer experience -- 3. Better human resources for improved operations -- 4. Sustainability innovation -- 5. Applying technology for corporate success -- 6. Innovative restaurant concepts -- 7. Lodging concept innovation -- 8. Strategic intermediation -- 9. Achieving success through innovation -- About the authors -- Index.
000842211 506__ $$aAccess limited to authorized users.
000842211 5203_ $$aThis book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases, the innovators themselves provide the insights into their innovative inspiration and the lessons learned from the way they brought their ideas to life. The cases include innovations for improved customer service, stronger human resources, and new food service and lodging concepts. While updated technology forms the basis for many of the innovations, some of the cases focus specifically on technology improvements, with a particular focus on the use of technology as a mediator in the service value chain. With the passage of several years, the book shares the outcome of the innovative concepts--most of which continue to operate. The lessons presented will provide you a valuable perspective on success through innovation, whether you are operating in the hospitality industry or another business.
000842211 588__ $$aTitle from PDF title page (viewed on September 14, 2016).
000842211 650_0 $$aHospitality industry$$xManagement.
000842211 650_0 $$aTourism$$xManagement.
000842211 650_0 $$aTechnological innovations.
000842211 653__ $$acustomer service
000842211 653__ $$afood-service concepts
000842211 653__ $$ahospitality innovation
000842211 653__ $$ahuman resources
000842211 653__ $$ainnovation
000842211 653__ $$ainnovation strategy
000842211 653__ $$ainternational hotel operation
000842211 653__ $$alodging concepts
000842211 653__ $$atechnology innovation
000842211 655_0 $$aElectronic books
000842211 7001_ $$aKimes, Sheryl E.,$$eauthor.
000842211 7001_ $$aSiguaw, Judy A.,$$eauthor.
000842211 7001_ $$aVerma, Rohit.,$$eauthor.
000842211 7001_ $$aWalsh, Kate.,$$eauthor.
000842211 7001_ $$aWithiam, Glenn.,$$eeditor.
000842211 77608 $$iPrint version:$$z9781631570438
000842211 830_0 $$aService systems and innovations in business and society collection.$$x2326-2699
000842211 852__ $$bebk
000842211 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4677082$$zOnline Access
000842211 909CO $$ooai:library.usi.edu:842211$$pGLOBAL_SET
000842211 980__ $$aBIB
000842211 980__ $$aEBOOK
000842211 982__ $$aEbook
000842211 983__ $$aOnline