Linked e-resources
Details
Table of Contents
Intro; Contents; 1 Introduction and Principles; 1.1 Corporate Communication Versus Public Relations (PR); 1.2 Corporate Communication Image and Positioning; 1.3 Important Communication Principles; 1.3.1 Integrated Communication (Read Sect. 7.17.4.3); 1.3.1.1 Horizontal; Across the Board Harmonisation; Central Company Data Room; 1.3.1.2 Vertical; 1.3.1.3 Internal; Multidisciplinary Internal Communication; Alternatives Resulting from Technology Change; 1.3.1.4 External; Benefits; Barriers; Social Media Press Release (SMPR); To Do List; 1.3.2 New Generation Communication
1.3.2.1 Communication Mix1.3.2.2 Combination of Online and Traditional Media; 1.3.2.3 New Reading Habits; Changing Nature of Publications; Less Parental Guidance; Screen-Bound Reading; Shorter Attention Span; 1.3.2.4 Effectiveness of Communication; 1.3.3 Two-Way Communication (Read Sects. 3.1.2, 3.3.1 and 7.16.2.4); 1.3.3.1 Asymmetric Versus Symmetric (Read Sect. 7.17.1); 1.3.3.2 Two-Way Symmetrical Model; Win-Win Concept; Opposition; Proof of Benefit; 1.3.4 Public Diplomacy; 1.3.4.1 Public Diplomacy and Corporate Communication; Relationship Concept; Relations are Relative
1.3.4.2 Pragmatic Mix1.3.5 Information Overload; 1.3.5.1 Surplus; 1.3.5.2 Managing the Information Overload; Making Choices; Newsworthiness (Read Sects. 3.2.4.1 and 7.17.3.3); Better Focus; Better Structuring; Short Messages; Improving Message Appeal; Using Power Words; Adding Links (Read Sect. 3.3.1.8); Adding Social Components (Read Sect. 1.4.2.3 and Chap. 9); Creating a Hook; Hooks for Press Releases; Headline Hooks; Celebrity Endorsements/Testimonies (Read Sect. 8.9.5.3); Partnering "Ambassadors"; 1.3.6 Credibility; 1.3.6.1 Words and Deeds; 1.3.6.2 Lies; 1.3.7 Political Correctness
1.3.7.1 History1.3.7.2 Sensitivity; 1.3.7.3 Potential Weapon; 1.3.7.4 Self-imposed Censorship; 1.3.7.5 Company Caution; 1.3.8 Managing Disinformation (Read Sect. 7.14.1); 1.3.9 Alternative Facts and Fake News; 1.3.9.1 Unmasking Fake News; 1.3.9.2 Corporate Response to Fake News (Read Sects. 7.14.7 and 7.14.10); 1.3.9.3 Corporate Defence; 1.4 Types of Communication; 1.4.1 Voluntary and Involuntary Communication; 1.4.2 Direct and Indirect Communication; 1.4.2.1 Direct Communication; 1.4.2.2 Indirect Communication; Non-verbal Communication; Meta-Communication; Body Language
Visual CommunicationImages; Pictographs*; Different Forms of Pictographs; Pictographs' Relevance; Pictograph Use in Internal Communication; Pictograph Use on Twitter (Read Sect. 3.3.2.5); 1.4.2.3 Corporate Philanthropy; Corporate Social Responsibility (CSR); Action Communication; Fields of Activity; Societal Changes; Success Elements; Long-Term Commitment; Employee Involvement; Sponsoring; Definition and Scope; Increasing Attractiveness; Selection Criteria; Objectives; Direct Objectives; Indirect Objectives; Typical Business Objectives; Failures; Realistic Expectations
1.3.2.1 Communication Mix1.3.2.2 Combination of Online and Traditional Media; 1.3.2.3 New Reading Habits; Changing Nature of Publications; Less Parental Guidance; Screen-Bound Reading; Shorter Attention Span; 1.3.2.4 Effectiveness of Communication; 1.3.3 Two-Way Communication (Read Sects. 3.1.2, 3.3.1 and 7.16.2.4); 1.3.3.1 Asymmetric Versus Symmetric (Read Sect. 7.17.1); 1.3.3.2 Two-Way Symmetrical Model; Win-Win Concept; Opposition; Proof of Benefit; 1.3.4 Public Diplomacy; 1.3.4.1 Public Diplomacy and Corporate Communication; Relationship Concept; Relations are Relative
1.3.4.2 Pragmatic Mix1.3.5 Information Overload; 1.3.5.1 Surplus; 1.3.5.2 Managing the Information Overload; Making Choices; Newsworthiness (Read Sects. 3.2.4.1 and 7.17.3.3); Better Focus; Better Structuring; Short Messages; Improving Message Appeal; Using Power Words; Adding Links (Read Sect. 3.3.1.8); Adding Social Components (Read Sect. 1.4.2.3 and Chap. 9); Creating a Hook; Hooks for Press Releases; Headline Hooks; Celebrity Endorsements/Testimonies (Read Sect. 8.9.5.3); Partnering "Ambassadors"; 1.3.6 Credibility; 1.3.6.1 Words and Deeds; 1.3.6.2 Lies; 1.3.7 Political Correctness
1.3.7.1 History1.3.7.2 Sensitivity; 1.3.7.3 Potential Weapon; 1.3.7.4 Self-imposed Censorship; 1.3.7.5 Company Caution; 1.3.8 Managing Disinformation (Read Sect. 7.14.1); 1.3.9 Alternative Facts and Fake News; 1.3.9.1 Unmasking Fake News; 1.3.9.2 Corporate Response to Fake News (Read Sects. 7.14.7 and 7.14.10); 1.3.9.3 Corporate Defence; 1.4 Types of Communication; 1.4.1 Voluntary and Involuntary Communication; 1.4.2 Direct and Indirect Communication; 1.4.2.1 Direct Communication; 1.4.2.2 Indirect Communication; Non-verbal Communication; Meta-Communication; Body Language
Visual CommunicationImages; Pictographs*; Different Forms of Pictographs; Pictographs' Relevance; Pictograph Use in Internal Communication; Pictograph Use on Twitter (Read Sect. 3.3.2.5); 1.4.2.3 Corporate Philanthropy; Corporate Social Responsibility (CSR); Action Communication; Fields of Activity; Societal Changes; Success Elements; Long-Term Commitment; Employee Involvement; Sponsoring; Definition and Scope; Increasing Attractiveness; Selection Criteria; Objectives; Direct Objectives; Indirect Objectives; Typical Business Objectives; Failures; Realistic Expectations