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Table of Contents
Intro; Contents; About the Author; About the Technical Reviewer; Foreword; Acknowledgments; Introduction; Chapter 1: How IT Operated: People, Processes, Technology; People; Processes and Technology; Chapter 2: Automation: Baby Steps Towards IT Transformation; The Big Breakthrough; More Use Cases; Chapter 3: Challenges Faced Early On; Accountability and Ownership; Championing Automation; Bullheaded Approach to Drive Automation; Ignorance Can Be Bliss; The Engagement Process; Bullseye; Use Case 1: Incident Management Automation; Use Case 2: New Server Build Process
Use Case 3: Managing a Load BalancerUse Case 4: Code Deployment; Automation Train Well on Its Way; Evolving into a More Advanced Automation Team; Automation, a Simple Four-Step Process; Roles and Responsibilities; Automation Team Responsibilities; Process Owner Team; Summary; Chapter 4: Era of the Bots; ITBot; FixIT; InfraBot; Configuration Drift; Case Study: Antivirus Coverage for Datacenter; Problem Statement; Solution on InfraBot; Business Value; Expanding InfraBot; ScoBot; Summary; Chapter 5: Hopping on the Cloud; CORE: Cloud Operations and Reliability Engineering; Smog Around the Cloud
The Burst and Hops ModelCelebrating Small Wins; Summary; Chapter 6: Mastering the Cloud; Early Days on the Cloud; Scaling on Cloud; Top Focus Areas for Cloud Management; Governance and Security; Cost and Capacity Optimization; Backups, Recovery, and Reliability; Dragons in the Cloud; Penny-Pincher Cost Management Dragon; Snaptrapper Cloud Governance Dragon; Cloudjumper Recovery Dragon; Cloud Requirements at an Enterprise; CloudAscent: Serverless Approach to Cloud Management; ClaaS: Cloud as a Service; CSS: Cloud Security Standards; Managing Multiple Uses of Cloud; Summary
Chapter 7: Innovate or PerishRip and Replace; Building an Innovative Team; Innovation, a Survival Skill; ShakeUp: Ideation in Action; Design Thinking; Running an Ideation Program; Ideation Framework; Summary; Chapter 8: Evolution of Teams; Easing into a New Role; Modern-Day Team Outlook; Automation Center of Excellence (COE); Training Teams on Automation; IAC: Upping the Automation Ante; Taking the Lead in the Transformation Process; Breaking Down a Process for Automation; Summary; Chapter 9: Accelerating Towards DevOps; Everything as Code; Culture at the Center of Transformation
Technical Practices to Drive IT HomeSecurity Embedded Upfront Reduces Risk; Effective Cloud Adoption; Microservices, a Perfect Fit for DevOps; API-Driven Solutions for Easy Integrations; Begin and End with Testing and Test Everything Else in Between; Adopting the Burst and Hops Model for Agility and Quality; Completing the Circle with Automation; DevOps Is for Everyone; Summary; Chapter 10: Conclusion: The New Era; Back to the Beginning; Reiterating the Basics; Moving from Point A to Point B; Creating the Right Training Plans; Identify Opportunities to Improve Efficiency; Conflict for Credit
Use Case 3: Managing a Load BalancerUse Case 4: Code Deployment; Automation Train Well on Its Way; Evolving into a More Advanced Automation Team; Automation, a Simple Four-Step Process; Roles and Responsibilities; Automation Team Responsibilities; Process Owner Team; Summary; Chapter 4: Era of the Bots; ITBot; FixIT; InfraBot; Configuration Drift; Case Study: Antivirus Coverage for Datacenter; Problem Statement; Solution on InfraBot; Business Value; Expanding InfraBot; ScoBot; Summary; Chapter 5: Hopping on the Cloud; CORE: Cloud Operations and Reliability Engineering; Smog Around the Cloud
The Burst and Hops ModelCelebrating Small Wins; Summary; Chapter 6: Mastering the Cloud; Early Days on the Cloud; Scaling on Cloud; Top Focus Areas for Cloud Management; Governance and Security; Cost and Capacity Optimization; Backups, Recovery, and Reliability; Dragons in the Cloud; Penny-Pincher Cost Management Dragon; Snaptrapper Cloud Governance Dragon; Cloudjumper Recovery Dragon; Cloud Requirements at an Enterprise; CloudAscent: Serverless Approach to Cloud Management; ClaaS: Cloud as a Service; CSS: Cloud Security Standards; Managing Multiple Uses of Cloud; Summary
Chapter 7: Innovate or PerishRip and Replace; Building an Innovative Team; Innovation, a Survival Skill; ShakeUp: Ideation in Action; Design Thinking; Running an Ideation Program; Ideation Framework; Summary; Chapter 8: Evolution of Teams; Easing into a New Role; Modern-Day Team Outlook; Automation Center of Excellence (COE); Training Teams on Automation; IAC: Upping the Automation Ante; Taking the Lead in the Transformation Process; Breaking Down a Process for Automation; Summary; Chapter 9: Accelerating Towards DevOps; Everything as Code; Culture at the Center of Transformation
Technical Practices to Drive IT HomeSecurity Embedded Upfront Reduces Risk; Effective Cloud Adoption; Microservices, a Perfect Fit for DevOps; API-Driven Solutions for Easy Integrations; Begin and End with Testing and Test Everything Else in Between; Adopting the Burst and Hops Model for Agility and Quality; Completing the Circle with Automation; DevOps Is for Everyone; Summary; Chapter 10: Conclusion: The New Era; Back to the Beginning; Reiterating the Basics; Moving from Point A to Point B; Creating the Right Training Plans; Identify Opportunities to Improve Efficiency; Conflict for Credit