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Table of Contents
Intro; Preface; Acknowledgements; About the Book; Summary; Discovery Phase: The Offer; Planning Phase: The Contract; Building Phase: The Project; Running Phase: The Operations; Limitations; Main Target Groups; Contents; Abbreviations; 1: Introduction; IT Service Stack; Service Coverage Acronyms; Sourcing Models; 2: Discovery Phase: The Offer; Get the Big Picture; Objective; Positioning; Prerequisites; Practical Analysis; Organisation; Example; Job Roles and Role Allocation; Run-the-Business (RtB) Versus Change-the-Business (CtB); Internal Transfer of Workloads; Processes
Case study: how processes allow to enable large volumesExample: what cascaded consequences a single missing process can have; Tools; Off-the-Shelf, Full-Featured; Toolboxes; Case study: why continuous improvement is only achievable with processes; Development Tools; Case study: how shadow IT can put an organisation at risk; Dos and Dont́s; Figure Out Target Sourcing Model; Objective; Description; Prerequisites; Practical Implementation; Full IT Outsourcing; Example; ITO Outsourcing; Example; Multi-sourcing; Case study: why accumulated managed services do not equal outsourcing; Dos and Dont́s
Gather Market InformationObjective; Description; Process Overview; Review Client Environment; Identify Potential Providers; Prepare and Launch RfI; Analyse Answers; Determine Patterns; Practical Implementation; Review Client Environment; Identify Potential Providers; Prepare and Launch RfI; Analyse Answers; Determine Patterns; Dos and Dont́s; Figure Out Target Operating Model; Objective; Description; Prerequisites; Practical Implementation; Full IT Outsourcing; Model Type; Organisation; Processes; Tools; ITO Outsourcing; Model Type; Organisation; Processes; Tools; Multi-sourcing; Model Type
OrganisationProcesses; Tools; Dos and Dont́s; Request Proposals; Objective; Description; Process Overview; Collect Client Data; Set Expectations; Prepare and Launch RfP; Analyse Offerings, Select Provider; Practical Implementation; Collect Client Data; Organisational Context; Business Context; Technical Context; Example; Set Expectations; Solution; Operations; Transition; Costs; Conditions; Prepare and Launch RfP; Dos and Dont́s; Design the Proposal; Objective; Description; Process Overview; Qualify Opportunity; Form the Bid Team; Sketch a Story and Design a Solution; Write the Proposal
Validate the ProposalPractical Implementation; Qualify Opportunity; Form the Bid Team; Sketch a Story and Design a Solution; Example; Write the Proposal; Form; Hard Content; Example; Soft Content; Validate the Proposal; Dos and Dont́s; 3: Planning Phase: The Contract; Analyse Offerings and Select Partner; Objective; Description; Process Overview; Analyse Offerings; Select Provider; Practical Implementation; Analyse Offerings; Solution; Example; Operations; Case study: how the absence of processes demonstrates the existence of deficiencies; Transition; Financial; Example; Conditions
Case study: how processes allow to enable large volumesExample: what cascaded consequences a single missing process can have; Tools; Off-the-Shelf, Full-Featured; Toolboxes; Case study: why continuous improvement is only achievable with processes; Development Tools; Case study: how shadow IT can put an organisation at risk; Dos and Dont́s; Figure Out Target Sourcing Model; Objective; Description; Prerequisites; Practical Implementation; Full IT Outsourcing; Example; ITO Outsourcing; Example; Multi-sourcing; Case study: why accumulated managed services do not equal outsourcing; Dos and Dont́s
Gather Market InformationObjective; Description; Process Overview; Review Client Environment; Identify Potential Providers; Prepare and Launch RfI; Analyse Answers; Determine Patterns; Practical Implementation; Review Client Environment; Identify Potential Providers; Prepare and Launch RfI; Analyse Answers; Determine Patterns; Dos and Dont́s; Figure Out Target Operating Model; Objective; Description; Prerequisites; Practical Implementation; Full IT Outsourcing; Model Type; Organisation; Processes; Tools; ITO Outsourcing; Model Type; Organisation; Processes; Tools; Multi-sourcing; Model Type
OrganisationProcesses; Tools; Dos and Dont́s; Request Proposals; Objective; Description; Process Overview; Collect Client Data; Set Expectations; Prepare and Launch RfP; Analyse Offerings, Select Provider; Practical Implementation; Collect Client Data; Organisational Context; Business Context; Technical Context; Example; Set Expectations; Solution; Operations; Transition; Costs; Conditions; Prepare and Launch RfP; Dos and Dont́s; Design the Proposal; Objective; Description; Process Overview; Qualify Opportunity; Form the Bid Team; Sketch a Story and Design a Solution; Write the Proposal
Validate the ProposalPractical Implementation; Qualify Opportunity; Form the Bid Team; Sketch a Story and Design a Solution; Example; Write the Proposal; Form; Hard Content; Example; Soft Content; Validate the Proposal; Dos and Dont́s; 3: Planning Phase: The Contract; Analyse Offerings and Select Partner; Objective; Description; Process Overview; Analyse Offerings; Select Provider; Practical Implementation; Analyse Offerings; Solution; Example; Operations; Case study: how the absence of processes demonstrates the existence of deficiencies; Transition; Financial; Example; Conditions