TY - GEN T1 - Total quality management in information services / AU - St. Clair, Guy, CN - ZA3157 ID - 848328 KW - Information services KW - Total quality management. SN - 9783110963984 TI - Total quality management in information services / LK - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4008275 UR - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4008275 ER -