Intro; Preface; Contents; Chapter 1: Introduction; 1.1 The Goal of the Book: Practical Advice; 1.2 Structure and Content; 1.3 Reading Recommendations; 1.3.1 Practitioners; 1.3.2 Instructors; 1.3.3 Students; Reference; Chapter 2: Background to Enterprise Modeling and to Related Elicitation Approaches; 2.1 What Is Enterprise Modeling?; 2.2 What Is a Modeling Language?; 2.3 What Is an Enterprise Modeling Method?; 2.4 Who Are the Actors Involved in an EM Project?; 2.5 Why a Participatory Approach to EM and Why It Should Be Moderated or Facilitated?

2.6 How Organizational Culture Matters in Participatory EM2.7 What Is the Overall Process of an EM Project?; 2.7.1 Define Scope and Objectives of the Project; 2.7.2 Plan for Project Activities and Resources; 2.7.3 Plan for Modeling Session; 2.7.4 Prepare Modeling Session; 2.7.5 Conduct Modeling Session; 2.7.6 Analyze and Refine Models; 2.7.7 Present Results to Stakeholders; 2.8 How Can Information to Be Included in Enterprise Models Be Elicited?; 2.8.1 Interviews; 2.8.2 Observations; 2.8.3 Document Analysis; 2.8.4 Work Diary; 2.8.5 Participatory Modeling Sessions

2.9 What Does the Concept of Quality Mean in Enterprise Modeling?2.10 Summary; References; Chapter 3: Typical Organizational Problems and How Participatory Enterprise Modeling Helps; 3.1 Business Development; 3.1.1 Develop Visions and Strategies; 3.1.2 Design or Redesign the Business; 3.1.3 Develop Information Systems; 3.2 Quality Assurance; 3.2.1 Ensure Acceptance for Business Decisions; 3.2.2 Maintain and Share Knowledge About the Business; 3.3 Using EM as a Problem-Solving Tool; 3.4 Inappropriate Problems and Situations for Participatory EM; 3.5 Summary; References

Chapter 4: An Example of an Enterprise Modeling Method: 4EM4.1 The 4EM Language; 4.1.1 The Goals Model; 4.1.2 The Business Rules Model; 4.1.3 The Concepts Model; 4.1.4 The Business Process Model; 4.1.5 The Actors and Resources Model; 4.1.6 The Technical Components and Requirements Model; 4.1.7 Inter-model Relationships; 4.2 The 4EM Way of Working; 4.3 Summary; References; Chapter 5: The Process of Enterprise Modeling; 5.1 Overview of the EM Process; 5.2 Define the Scope and Objectives of the EM Project; 5.2.1 Establishing the Project in the Enterprise

5.3 Plan for Project Activities and Resources5.3.1 Project Activities; 5.3.2 Project Organization; 5.4 Plan for Modeling Session; 5.4.1 Setting the Goals for the Session; 5.4.2 Selecting the Right Domain Experts to Participate in the Session; 5.4.3 Composing the Modeling Group; 5.4.4 Interviewing Domain Experts; 5.4.4.1 Goals Related to the Problem at Hand; 5.4.4.2 Goals Related to the Motivation of the Participants in the Group; 5.4.4.3 Goals Related to the Group Process; 5.5 Prepare Modeling Session; 5.6 Set Up the Room for Modeling; 5.6.1 Equipment; 5.7 Conduct Modeling Session; 5.7.1 Introducing the Session to the Participants.