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Table of Contents
Intro; Table of Contents; About the Author; Acknowledgments; Preface; Chapter 1: Introduction; The Business of IoT; Ecosystems; As a Service; A Brief History of the Internet of Things; Evolution M2M: IoT; Data Reuse; The IoT Hype; Conclusion; Chapter 2: Creating IoT Services; A Service Approach; Commercial Layer: Service Definition; Service Description; Service Level Agreement; Reporting Service Performance; Fees and Payment; Acceptance Criteria; Business Strategy; Service Revenue Streams; Cost Drivers; Service Road Map; Operations; Device Manufacturing; Service Deployment; Cost of Sales
Technical Layer: Service Implementation Solution Description; Design Documents; Operations Layer: Service Delivery and Operations; Operational Model; Responsibility Matrix; Procedures Manual; Chapter 3: IoT Technology; Application Layer; Application Development Tools; Scalability; Functionality; Prototyping; Sandbox; Portability; Integration; Service Access Portal; Common GUI; Administration Portals; Service Owner Administration Portal; Customer Administration Portal; Marketplace; Service Provider Marketplace; Customer Marketplace; Plat form Layer; Public/Private Cloud; Regulation
Quality of Service data Management Costs; Platform Layer Components; Security and Access Management; User Protection; API Protection; Device Protection; Data Protection; API Management; Enterprise Integration; Analytics and Machine Learning; Device Management; Provisioning; Remote Device Management; Data Management; Connectivity Management Services; Monetization and Billing; Communication Layer; Short t Range; Bluetooth; ZigBee; Thread; Wi-Fi; Long-Range Cellular 2G, 3G, LTE (4G), 5G; Cellular Features; Cellular Portability; Connectivity Management; IoT/M2M Alliances
GMA M2M and Bridge Alliance IoT World Alliance; Low Power Wide Area; NB-IoT; Sigfox; LoRa; Neul; Device Layer; Devices; Sensors; Gateways; Communication Capabilities; Capacity; Storage Capabilities; Single Processor Devices; Volumes; Design; Device Longevity; Industry 4.0; Life Cycle Management; Key Technology Business Decisions; Partnering Architecture Components; Service of Services; Outsourcing Layers and Components; Software as a Service; Industry SaaS; Operational SaaS; Platform as a Service; Infrastructure as a Service; Distributed Design; Multitenancy; Scaling and Customizing in IoT
Security Components; Data Protection; Chapter 4: The Service Organization; Service Business Owners; Sales; Commercial Management; Service Deployment; Sales Teams; Sales vs. Delivery; Service Delivery and Operations; Service Management; Operations Center; Development and Operations (DevOps); Research and Development; Agile Development; Scrums; Requirements Management; Business Support Tools; Trouble Tickets and Service Requests; Monitoring Services; Billing Systems; Service Level Performance; Security; Customer Relationship Management; Key Operational Issues; Customer Certification
Technical Layer: Service Implementation Solution Description; Design Documents; Operations Layer: Service Delivery and Operations; Operational Model; Responsibility Matrix; Procedures Manual; Chapter 3: IoT Technology; Application Layer; Application Development Tools; Scalability; Functionality; Prototyping; Sandbox; Portability; Integration; Service Access Portal; Common GUI; Administration Portals; Service Owner Administration Portal; Customer Administration Portal; Marketplace; Service Provider Marketplace; Customer Marketplace; Plat form Layer; Public/Private Cloud; Regulation
Quality of Service data Management Costs; Platform Layer Components; Security and Access Management; User Protection; API Protection; Device Protection; Data Protection; API Management; Enterprise Integration; Analytics and Machine Learning; Device Management; Provisioning; Remote Device Management; Data Management; Connectivity Management Services; Monetization and Billing; Communication Layer; Short t Range; Bluetooth; ZigBee; Thread; Wi-Fi; Long-Range Cellular 2G, 3G, LTE (4G), 5G; Cellular Features; Cellular Portability; Connectivity Management; IoT/M2M Alliances
GMA M2M and Bridge Alliance IoT World Alliance; Low Power Wide Area; NB-IoT; Sigfox; LoRa; Neul; Device Layer; Devices; Sensors; Gateways; Communication Capabilities; Capacity; Storage Capabilities; Single Processor Devices; Volumes; Design; Device Longevity; Industry 4.0; Life Cycle Management; Key Technology Business Decisions; Partnering Architecture Components; Service of Services; Outsourcing Layers and Components; Software as a Service; Industry SaaS; Operational SaaS; Platform as a Service; Infrastructure as a Service; Distributed Design; Multitenancy; Scaling and Customizing in IoT
Security Components; Data Protection; Chapter 4: The Service Organization; Service Business Owners; Sales; Commercial Management; Service Deployment; Sales Teams; Sales vs. Delivery; Service Delivery and Operations; Service Management; Operations Center; Development and Operations (DevOps); Research and Development; Agile Development; Scrums; Requirements Management; Business Support Tools; Trouble Tickets and Service Requests; Monitoring Services; Billing Systems; Service Level Performance; Security; Customer Relationship Management; Key Operational Issues; Customer Certification