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1. Marketing foundations: relationship
2. Creating value and differentiation
3. The importance of target marketing
4. Learning to articulate value with a proper message
5. Integrated marketing: conveying the message
6. Patient loyalty for referrals
7. Patient review sites and the benefits of reputation management
8. Websites and social media for doctors and staff
9. Using staff as marketing avatars
10. Thoughts on portals
Index.

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